Refund policy

8 Returns And Refunds

8.1 Returns
In accordance with distance selling rules, Customers have the right to cancel their Purchase Agreement by returning the goods to us, without specifying a reason for the return, any time up to fourteen (14) days starting from the day of delivery (or, in the event of multiple deliveries for a single order, counting from the delivery date of the first package).
Returned items must be in a new and unused condition, returned in the original packaging, with original labels and a copy of the receipt. We suggest Customers to keep all packaging until final decision to purchase! Used items or items without packaging will be deemed to have been accepted by Customers.

Returned goods should be sent to:
Effetto Mariposa Sagl
Via alla Stampa 5a
CH-6965 Lugano – Cadro, Switzerland

No cost will be charged to the Customer in case of a return.

For additional questions on returns and refunds, please contact us:
Telephone +41(0)91 2102109

8.2 Termination Of The Purchase Agreement
The Agreement can be validly terminated provided that each party returns the benefits. Should the Customer not return all the goods received or return only part of them, or should they be damaged, Effetto Mariposa is entitled to compensation.
If the item is sold, and if said damage is a direct consequence of having examined the item, as if it were bought in a shop, compensation does not apply. Furthermore, no compensation is due – even if damage to the item occurs – if said item has been used in accordance with instructions given, and whereby the item has not been used as if it were Customer’s own property and the Customer hasn’t done anything which could have reduced its value.
Items which can be returned in their packaging will be returned at our risk. If the returned goods have been used, damaged, dirtied or are no longer in their original packaging, the obligation of compensation can be up to 100% of the purchase price.
We reserve the right to refuse returns. Original delivery costs will not be reimbursed.

8.3 Exchanges
If you wish to exchange an item for another one, please contact Effetto Mariposa first:
Telephone +41(0)91 2102109
A replacement will be sent, if available, on the next working day, following receipt of Customer’s returned item.

8.4 Incorrect Delivery
If an item supplied is damaged or not correct, the Customer should contact our Team immediately. We will authorise an exchange or we will immediately credit the value of the good(s). To return incorrectly delivered goods, Customers should follow the Returns procedure.

8.5 Procedure For Return Of Goods In Their Original Packaging
Items must be new and unused, returned in their original packaging, with original labels and a copy of the receipt. We invite Customers to keep the packaging until the final decision to purchase.

Goods shoud be sent to:
Effetto Mariposa Sagl
Via alla Stampa 5a
CH-6965 Lugano – Cadro, Switzerland

When all the above conditions have been fulfilled, we will reimburse the total purchase price of goods returned. Should a returned item have been used, an amount equal to the reduction in value of the item will be deducted, as will general expenses and shipping costs.

If any of the above conditions have not been fulfilled or, if we must apply a reduction to the value of returned goods, the Customer will be informed and will then be given the opportunity to have the item(s) returned. If this is the case, any additional shipping costs incurred in returning items to the Customer will be billed to the Customer. Should the Customer refuse the return of these items, we reserve the right to withhold some items and their relative value.

8.6 Terms And Conditions For Returns And Refunds
Refunds can only be credited to the same credit card used for the original purchase. The refund process can take 10-14 days from receipt of returned goods, depending upon the credit card used for payment. Refunds normally show within two account statements. We cannot refund postal charges or make cash refunds.